There are 3 basic components to Crisis Management and within them 9 simple steps that every company can take: (click on one of the 3 links below for more)

1.Prevention
1.Issue Recognition and Management
2.Risk Assessment and Management
3.Early Warning System

2.Preparation
4.Process Definition
5.Role Assignment
6.Documentation

3.Proficiency
7.Training
8.Practice
9.Learning from Experience